Reid Jewellers’ service department offers many in-house services not available elsewhere, including gift cards, free gift wrapping and in-house jewellery repairs in Kentville and surrounding areas of Western Nova Scotia, as well as a wide range of high quality, secure, off-premise services to look after all of your jewellery and related needs. PLEASE NOTE THAT WITH OUR COVID19 PROTOCOLS, ALL ITEMS INCLUDING WATCHES FOR BATTERY CHANGES MUST BE LEFT FOR A MINIMUM OF ONE DAY IN ORDER TO SANITIZE THE ARTICLES BEFORE WORKING ON THEM. WE APOLOGIZE FOR ANY INCONVENIENCE.
Our staff is knowledgeable and always ready to help you. Think of Reid Jewellers as your "Complete Jeweller" with these great services:
Free Gift Wrapping
Part of our outstanding service includes complementary gift wrapping for all of your purchases. We also have gift bags available if you choose and while we love to advertise, our store bags do not have our name on them! Makes sneaking your gifts home much easier!
Gift Cards Available
Sometimes choosing is difficult, so we offer gift cards of any denomination you wish. Ours are the traditional nice paper ones and are registered in our system, so if they are lost you are not out-of-pocket as with the modern plastic cards!
Introducing Our Gold Trade-In Program
At Reid Jewellers we’re committed to give you the best possible quality service and value. We value the trust you’ve placed in us, and as a result of clients’ requests we’ve introduced our Gold Trade In Program! Here’s how our program works for you:
Some points to remember:
For full details, please call us at 902-678-6686 or visit our store.
At Reid Jewellers we want you to be more than satisfied with your jewellery or watch purchase! Please read our Return Policy so we may ensure your utmost satisfaction.
We will gladly exchange, credit or refund your merchandise within 10 business days of purchase (during November and December, this extends to 10 days after Christmas if the purchase is a Christmas or New Year's gift). Merchandise should be in new condition and with the original packaging and include all parts, coupons etc. Please retain your sales slip to avoid delays with your return. We have 'gift receipts' available at time of purchase; please ask if you wish to have one.
Please note: Wearing a watch or an item of jewellery even for a short time may mark or scratch the finish of the item and render it unreturnable. If the item is not suitable, please do not wear or use it; instead, put it back in its packaging and return it to us. We cannot sell previously worn items as new.
Defective items will be repaired or replaced at our option or according to the manufacturer's warranty. (Please read your warranty and see our warranty section for more information).
We regret that sale items discounted 25% or more, custom or special orders, altered (sized) and engraved items cannot be returned for exchange, credit or refund and are final sale.
If you have any questions regarding our return policy, please contact us and we'll be pleased to assist you!
About Our Warranties
At Reid Jewellers we proudly warranty our products to be free of defects in material and workmanship for a minimum period of 1 year from date of purchase. Many of our products are warranted for 2, 3, 5 or more years. Many of our diamond rings as well as gold and sterling jewellery also come with Lifetime Warranties against defects in material and workmanship! Your sales associate will fill in and explain your specific warranty for you at the time of purchase, and we register all warranties so there is nothing for you to send in. We DO NOT charge extra for any warranty we provide, as is often done in many stores.
If any repairs under warranty are required for any purchase from our store, please return the item to us with your papers and we will take care of it from there. Beginning with the actual repair and shipping and handling to following up on the item and dealing with the manufacturer, we do everything for you!
We briefly explain our warranties at time of purchase, but we strongly recommend that you read any warranty thoroughly to understand the terms and conditions. Warranties usually do not cover accident, abuse or misuse of the product and an understanding of the use and care of your jewellery or watch is very important for a lifetime of enjoyment and trouble-free wear.
Please contact us if you have any questions regarding our warranties or how to care for your jewellery or watch and we'd be more than happy to help!